Wigs
Headcovers
Skin Care
Gifts
Home
Contact Us
Catalog
Site Map
Web Site Links
Gift Registry
FAQ's
Gift Certificates
Policies
ViewCart/Checkout
Chemo Comforts
The internet's premiere site for wigs, hats, scarves and turbans designed especially for women experiencing hair loss due to chemotherapy, alopecia, or other cause.
Wigs, scarves, turbans, hats, caps, headwraps, gifts for: chemotherapy, chemo, cancer, radiation, cancer patients, hair loss, alopecia, hand-tied, monofilament wigs, lace front, human hair, synthetic, cranial prostheses, medical wigs, lupus, trichotillimania, lichen planus, scarfs, scarf, wig, head wrap, wig, turban, turbin, turbon, hat, cap, do-rag, do-rags, bandana, bandanas
|
|
| Policies |
|
Privacy Policies
Chemocomforts.com respects and protects the privacy of our customers. Your personal information is never shared, sold or disclosed to unauthorized third parties. Your personal information is used solely to fulfill your order successfully.
We may occassionally send coupons and promotions via e-mail. If you do not wish to receive such communication from us, simply respond to the e-mail with the word "unsubscribe" in the subject line.
CHEMO COMFORTS RETURN POLICY
HEADWEAR RETURNS:
You may return
headwear for a refund or exchange withing 30 days of
purchase. We want to
give you a FULL credit for the item you are returning,
but for quality
control purposes, any returned items will be inspected
carefully before we
can issue credits. This policy ensures that all
customers will receive a
clean, unused, perfect item with every order they
place. Please follow these
guidelines to receive full credit for your
returns:
Returns must be
made within 30 days of purchase.
Shipping charges are
non-refundable.
All tags and packaging must be included as
shipped.
We cannot accept returns on hats if they are damaged or
mistreated due to
improper packaging. If your item was shipped in a box,
please pack it in a
box (and not an envelope) for returns. If the item(s)
arrive crushed, bent,
or have excessive wrinkling we cannot issue proper
credit. Please package
the items with care to ensure safe delivery back to
us.
Your returned item must reach us in the original condition in which
it was
shipped. All headwear must be free from loose hairs, stains, and
odors and
cannot be stretched out or wrinkled from wearing. If the hat or
turban has
been laundered, we cannot accept a return. We recommend that you
remove your
makeup before trying on an item.
Any item that does not
meet the above guidelines will be returned to you at
your expense. Please do
not send back items that you have had for over 30
days or items you have
worn.
Defective Products - All products are fully inspected before
shipping.
For this reason, product defects are extremely rare. If you find
a headwear
item to be defective, you must notify us within 3 days of
receipt. At this
time, please explain the product defect in detail. The
item must be shipped
back to us via first class mail within 10 days of
receipt. The item must be
returned unaltered, clean and unworn with its
original tags and packaging.
Upon our inspection, if the product is found to
have a manufacturer
defective, we will reimburse you for the cost of first
class shipping back
to us. We will promptly send you a replacement item in
the exact same style
and color as the original product ordered at no
additional cost. Replacement
items that are shipped to you due to defects or
short shipments are not
returnable or refundable.
Please inspect your
shipment upon receipt of your package. Any defects,
omissions or inaccurate
shipments that are not claimed within 3 days of
receipt will not be accepted
for refunds, exchanges or credits.
Please allow 2-4 weeks for processing
of your refund or exchange.
WIG RETURNS:
Due to state and
federal health regulations, return of wigs are only
accepted under the
following strict conditions. Any wig that is returned
to us, which does
not meet our guidelines for returnable items, will be
returned back to you
at your expense:
EXCHANGES ONLY - NO REFUNDS.
All original tags
must be intact on the wig.
The wig may not have been brushed, combed,
cut, washed or worn. It must be
free from gels, sprays or other hair care
products. It must be free of
odors, such as cigarette or cigar
smoke.
All original packaging must be included with the wig. Packaging
and wig must
arrive back to us intact, undamaged and complete, exactly as
received.
No refunds on shipping.
EXCHANGE PROCDEDURE:
You
must notify us of your intent to exchange your wig WITHIN 3 DAYS of
receipt. Returned items must reach us WITHIN 10 DAYS of receipt.
WIG
RETURNS WILL NOT BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER ON
THE
BOX. To obtain authorization, please send and email including your name,
why
you are requesting a return, and what you would like to exchange it for.
Any
package without a return authorization number on the box will be marked
"Return to Sender" and will come back to you.
After you have obtained
a return authorization number, please complete our
wig return form and
include it inside the box.
ONE WIG EXCHANGE ALLOWED PER ORDER. We cannot
accept multiple returns due to
the high administrative costs involved. We
will be happy to consult with you
and help you in your wig selection. We
recognize that we can't always get it
right the first time, but we have to
limit the number of returns in order to
keep our prices
low.
Defective Products - All products are fully inspected before
shipping.
For this reason, product defects are extremely rare. If you find
a wig
product to be defective, you must contact us for a return
authorization
number within 3 days of receipt. At this time, please explain
the defect in
detail. The item must be received back by our returns
department within 7
days of receipt. The product must be returned unaltered
with all original
packaging. Upon our inspection, if the product is found
to have a
manufacturer defect, we will reimburse up to $6 to you for your
return
shipping. We will promptly send you a replacement wig in the exact
same
style and color as the original product ordered at no additional
cost.
Please inspect your shipment upon receipt of your package. Any
defects,
omissions or inaccurate shipments that are not claimed within 3
days of
receipt will not be accepted for refunds, exchanges or
credits.
|
|
|
